This is Sam Parker's follow-up to his bestselling book 212° the extra degree®. It's all about having a positive attitude and taking action.
(connect with Sam here)
Used by thousands of people, companies, and organizations, it's a wonderful way to remind ourselves and the people around us to be positive and more service-oriented with those we serve (our colleagues, customers, patients, students, family, etc.). It's perfect for customer service training (and remember... customer service is a part of almost everyone's work).
There are 5 ways to smile (wake up, be thankful, be approachable, complain less, smile more) and 4 ways to move (start early and go long, exceed expectations, have a sense of urgency, be resourceful and resilient).
Start with the book (a quick 20-minute read which means people will really read it) or create a 'Smovement' of your own with the meeting or training material. It's simple enough to kick off or support an upcoming meeting, project, or goal and deep enough to stand on its own as a theme (use this link for more on how to use this with a group). You might even find it helpful as an on-boarding tool or first-read for new hires (to set service expectations).
Browse everything Smovish below or call us at 1-866-952-4483. Bethany, Jennifer, or Jessie would love to help.
To preview and evaluate the Smile & Move video in its entirety, please call or email Bethany@GiveMore.com (the video to the right is an excerpt).