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Create a Smovish culture.
Create a team of Smovers
Smile & Move® will help you and your team create a better experience for everyone (customers, colleagues, patients, and staff).
It's a reminder and call-to-action to be positive in our service to others.
There are 5 ways to smile and 4 ways to move. (see below)
Written by Sam Parker (best-selling author of 212° the extra degree), Smile & Move will help you create the habits and accountability that lead to better results and relationships with colleagues and customers.
Join the thousands of people and organizations (Fortune 500s, healthcare and school systems, small and mid-sized companies) using Smile & Move. Learn more below or call 1-866-952-4483.
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To Smile is to...
- Wake up – Show others you care by giving attention to their needs.
- Be thankful – The opportunity to serve is a gift... not an entitlement.
- Be approachable – We're at each other's service and contact is
where it starts. - Complain less – Being positive is more fun.
- Smile. Really. – It's where pleasantness begins.
To Move is to...
- Start early & go long – Get lost in your service to others.
- Exceed expectations – Dismiss mediocrity. Expect and enjoy more from yourself.
- Have a sense of urgency – Everyone's time is valuable.
- Be resourceful & resilient – Results are what we're all really after.
Smile & Move® is a fun, clear, and easily embraced message that can help everyone be more service-oriented in their actions toward each other and those you serve as a team. Use it as an on-boarding tool or first-read for new hires (to set expectations) or create a 'Smovement' with your current team.
The book is a quick read (less than 30 minutes) so you can be sure everyone will read it.
It includes the 9 ways to Smile & Move (above), facts to reinforce the key points, inspiring and thoughtful quotations, and ideas to put 'Smoving' into action. No fluff. No cheese. Just accountability and truth.
Get the book | Get the training material | Get the video | Shop it all
Creating a team of Smovers...
There are several ways you can create a 'Smovish' culture.
There's a Do-It-Yourself Training Package that includes is a fully-scripted and customizable presentation (in Microsoft PowerPoint® format). You can add to it and revise it in order to make it more specific to your team and environment. And, it can be delivered in under an hour or you can use it as a framework for a half-day development session. It's up to you.
For a quick addition to any event or meeting, there's the 3-minute Smile & Move video. On its own, it gives you a concise and meaningful way to introduce the Smile & Move philosophy to your team. To deepen the experience, you can add several fun and supportive items with the Video Meeting Pack.
If you'd prefer we deliver the message to your team, we can do that at the site of your choice or online. Please use this link for more information on this or call us at 1-866-952-4483.
Get the book | Get the training material | Get the video | Shop it all
Introduce. Discuss. Remind. Encourage.
(Repeat the last 3.)
It's solid and ongoing reinforcement that makes things stick.
For anything to really work, leaders need to hold themselves as accountable to the development effort of their people as they hold their people accountable to their work. (If you have challenges that never go away, ask yourself what you're doing to change things.)
Smile & Move material and gear gives you the flexibility to approach your team's development however you'd like... a formal presentation or event, a quick discussion around a point in the book, or a deeper coaching session on a bigger challenge addressed in the book.
You can also keep it in front of everyone with the posters, pocket cards, reminder wristbands (we call them "Unsilly Bands"), mouse pads, and other gear.
If you'd like to talk live, we're at 1-866-952-4483.
Get the book | Get the training material | Get the video | Shop it all
