Get answers over the phone

To get quick answers to your customer service questions, give us a call. Real people are here for you Monday through Friday between 9am and 5pm EST (often much earlier and later too). If you're in a bind and would like to talk with someone outside those hours, please call Bethany @ 281-620-1878 or Sam @ 804-306-1710. You can also email each of them using their name @GiveMore.com. If you leave a message after 5pm EST, we'll return your call by 9am EST the next business day.

866-952-GIVE (866-952-4483) or 804-762-4500

Shipping

Track Orders

If you placed an order as a guest (without setting up an account), please check for an email from Bethany Frazier (Bethany@GiveMore.com) with your FedEx tracking number… click the tracking number in the email and you’ll get results from FedEx.com.

Or, just give us a call at 1-866-952-4483 or 804-762-4500 and we can quickly help you locate your package.

If you’ve set up an account on GiveMore.com, you can sign in here to track your order…

Returns & exchanges

Most items can be returned unused and in their original condition within 21 calendar days (3 weeks) of purchase for an exchange or for a full refund (does not include cost of shipping).

Items should be sent in their original packaging and include a completed return form. Download the PDF version of the returns/exchanges form.

There are two products that are not returnable (details below).

All opened DVDs are not returnable. To be sure the content is a fit for your group, please view the previews of the DVDs from the links on the product description pages.

Do-It-Yourself Training is also not returnable. To be sure the PowerPoint Presentation and Leader's Guide material is a fit for your group, please call us at 1-866-952-4483 or email Bethany@GiveMore.com. We can provide you with a sample of the Presentation, questions and breakout activities in the Leader's Guide.

Please return items via FedEx or UPS only to:

Give More Media
2500 Gaskins Road
Richmond, VA 23238

We ask that you ship via FedEx or UPS, as they are able to track packages. Please keep a record of your package's tracking number once it is shipped. This will help us ensure that no returned merchandise is lost in transit.

Please allow 2 weeks from the time you mailed your returned item for us to receive and process your refund. For exchanges, allow 2 business days after we receive the package to fulfill the new order. If you would like to check on the status of your returned or exchanged merchandise, please call Bethany at 866-952-GIVE (866-952-4483).

Privacy

Give More Media respects your privacy and values our relationship with our subscribers and visitors. This privacy statement explains what you can expect from us in terms of protecting your privacy, including:

• what information Give More Media collects and gathers from its visitors and subscribers
• when that information might be shared, and
• how you can contact us to make any changes or remove your name from one of Give More Media's lists.

This privacy statement applies to your relationship with Give More Media through the sites you've subscribed to or visited. It does not apply to any interactions or information you choose to provide advertisers, partners or websites you visit from one of the sites owned by Give More Media; each of these organizations will use any information you give them, or is collected by them, in accordance with their practices.

Site security

The Give More Media websites include links to advertisers, other websites and contain sections that are operated by vendors.

Our online store (GiveMore.com) transmits information via industry-standard SSL (Secure Sockets Layer) technology, which encrypts the information you send via the Internet to make a purchase or set up an account.

GiveMore.com does not store your credit card information and we cannot see your full credit card when you are placing orders. GiveMore.com is compliant with the industry standard PCI Security Standards.

Our site security certificate can be viewed by clicking the image below.

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Subscribers & visitors

Subscribing is free.

When you subscribe to a Give More Media website, it means you have signed up to receive:

• communications from a particular Give More Media website (in other words, the stuff you signed up for)
• communications from Give More Media's advertisers and partners

Your email address is not shared with these advertisers or partners; Give More Media sends all email communications directly. Give More Media uses an email hosting company to deliver our email newsletters and advertisements. At times, Give More Media may use a third party (meaning not us and not our advertiser) service to process suppression requests for advertisers; these third party providers will agree not to use or release your email to the advertiser or any other party.

As a subscriber, you may have provided your postal address; therefore, you may receive postal mail from Give More Media and/or our advertisers and partners. Your postal mailing address is provided to advertisers and/or its mailing service bureau. Give More Media employs a list management company to coordinate postal mailings on behalf of our advertisers.

You may choose to discontinue receiving any one or all communications at any time. There is a link in each email for unsubscribing.

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Collection/use of information

When you visit a Give More Media website, information that is collected and gathered includes the following:

• You may be asked for any of the following information when registering for a newsletter: full name, mailing address, email address, company name, phone number, fax number, industry, and role in organization. Demographic information about the entire subscriber base is summarized and used to sell advertising.
• IP addresses, which are automatically provided by your browser when visiting our sites.
• Information made available through the use of cookies.
• Anonymous and aggregated information is gathered automatically, which helps us understand where visitors are coming from and what content they are looking at on our sites.
• Some email performance metrics are tracked and made available to advertisers.

Information that is collected or gathered by Give More Media from visitors and subscribers is not shared, rented or sold to any other party, except as noted in the exceptions below.

• Aggregated and anonymous information is made available to attract advertisers and partners to Give More Media. This means demographic information about the entire subscriber base is summarized and presented to other companies.
• Postal addresses are shared with advertisers who have rented the postal addresses of Give More Media subscribers for advertising offers to be mailed. Advertisers are contractually obligated not to share, resell or reuse the address information.
• Information you provide may be shared with Give More Media vendors who are connected to the website specifically to provide a service. The information is shared only to the extent necessary to complete the transaction you have chosen to conduct. Only the information you provide at the time of the transaction is shared.
• Information may be shared in response to subpoenas, court orders and other legal proceedings, or in order to defend Give More Media's legal rights.
• Information may be shared if we believe it is necessary to prevent or investigate illegal activities, suspected illegal activities or concerns regarding personal safety.
• Information may be shared in the event that Give More Media is acquired by another company.

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Cookies & tracking tools

Give More Media may use cookies at times to track activity of visitors to the website. Cookies do not disclose any personal information about a visitor. Cookies may be used to customize certain pages, track items placed in online shopping carts, and track or target advertisements. Give More Media's advertisers, or their advertising networks, may use cookies in their advertisements.

Give More Media and its advertisers may use transparent images to track activities with specific advertisements. A transparent image reports when an email is opened or an advertisement is seen and helps record information to determine the effectiveness of an advertisement or email communication. Transparent images do not gather or share personal information.

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Consent & use

When you sign up with Give More Media, you're signing up to receive communications from Give More Media and/or its advertisers. These communications may be in the form of postal mail, email or telephone calls. Specifically, by signing up with a Give More Media website, you consent to:

• receive communication by email (either from us or from us on behalf of our advertisers)
• receive communication by postal mail (either directly from us or directly from our advertisers)
• receive communication by telephone (either directly from us or directly from our advertisers)
• receive communications with special messages, administrative messages or announcements
• the terms outlined in this privacy statement, understanding that it may be updated and modified over time.

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How to unsubscribe

You can make changes at any time and discontinue receiving any or all email newsletters at any time.

To discontinue receiving email communications:

• click the link at the bottom of any email to "change your profile or unsubscribe" and follow the instructions
• email Inquiry@GiveMore.com with "remove email address please" in the subject line and include the email address at which you have been receiving email communications and to which website(s) you subscribed, if appropriate (i.e. JustSell.com, GiveMore.com/Blog).
• call us at (804) 762-4500 and ask us to discontinue sending emails and provide us with the email address at which you have been receiving email communication and from which website.

Unsubscribing from one Give More Media website will not affect your subscription to any other Give More Media website. If you'd like to discontinue all communications from all websites, please let us know.

By unsubscribing or removing your email address, you are also removing your postal address from the mailing list. Postal removal requests are handled upon receipt; however, lists rented previously by advertisers may still contain the address, so it may take up to three months for updates to take effect.

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Contact information

If you have any questions about this privacy statement, and would like to speak with someone, please call us. Or, if you prefer, email or mail us.

Give More Media
Jim Gould
2500 Gaskins Road
Richmond, VA 23238

Phone: (804) 762-4500
Fax: (703) 783-8357
Email: Jim@givemore.com

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FAQ

1. How can I speak with a live person regarding any shipping or customer service questions I have?
2. What payment methods do you accept?
3. Is my information secure?
4. When will my order ship?
5. How can I find out the status of my order?
6. How much is international shipping?
7. How much are duties and taxes for international shipping?
8. What if my shipment arrives damaged?
9. What are your shipping options?

1. How can I speak with a live person regarding any shipping or customer service questions I have?

   Please call 804-762-4500 or 866-952-GIVE (866-952-4483) for assistance. Real people are here for you Monday through Friday between 9am and 5pm EST (often much earlier and later too). If you're in a bind and would like to talk with someone outside those hours, please call Bethany @ 281-620-1878 or Emily @ 804-402-1408. You can also email each of them using their name @GiveMore.com. If you leave a message after 5pm EST, we'll return your call by 9am EST the next business day.

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2. What payment methods do you accept?

   We accept Visa, MasterCard, Discover and American Express.

   We accept purchase orders ($100 minimum) from:

   • Non-profit public schools (K-12)
   • Hospitals
   • Higher Education (not-for-profit)
   • Government Agencies

   Please fax your purchase order to 804-884-3831 or email it to Bethany@GiveMore.com. Please include your email address when sending your purchase order.

   All purchase orders are shipped via FedEx Ground unless a FedEx Express shipping option is requested.

   If you have any questions, please call Bethany at 866-952-GIVE (866-952-4483) or 804-762-4500.

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3. Is my information secure?

   Yes. Our site uses industry standard SSL (Secure Sockets Layer) technology to encrypt your information when placing online transactions, and, if you choose to set up an account, to store your order history.

   GiveMore.com does not store your credit card information and we cannot see your full credit card when you are placing orders. GiveMore.com is compliant with the industry standard PCI Security Standards.

   Our site security certificate can be viewed by clicking the image below.

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4. When will my order ship?

   FedEx orders placed Monday - Friday before 4PM ET will be shipped that day.

   U.S. Mail orders placed Monday - Friday before 3PM ET will be shipped that day (excluding US holidays, the day after Thanksgiving, and 12.24). Orders placed later will be shipped the following business day. Orders placed after the 3PM and 4PM ET cutoff on Friday will be shipped the following Monday.

   If you're in a huge bind and missed a cutoff, please call us at 866-952-GIVE (866-952-4483) to see if there's anything we can do to get it out.

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5. How can I find out the status of my order?

   If you've chosen FedEx as your shipping option, you will be emailed with your tracking information once your order ships. If you shipped your order via the US Mail, please contact Bethany at 866-952-GIVE (866-952-4483) or send us an email to check the status of your order.

   To track your order at your convenience, register as a GiveMore.com customer.

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6. How much is international shipping?

   Cost depends on location, weight of package, and shipping method. If you need to speak with someone about international shipping, please contact Bethany at 866-952-GIVE (866-952-4483) or send us an email.

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7. How much are duties and taxes for international shipping

   For all international shipments, the recipient will be responsible for the import taxes, customs duties and fees charged by the destination country. These fees are in addition to the shipping & handling charges you pay to GiveMore.com when you place your order.

   These additional fees are generated by your local customs office after the shipment reaches your country. You will either be called to arrange payment or a bill will be sent to you after you receive the shipment. The method that the fees are collected depends on the declared value of your order.

   Since customs charges vary widely from country to country, GiveMore.com cannot predict what they will be for each order. For additional questions, please give us a call at 866-952-GIVE (866-952-4483).

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8. What if my shipment arrives damaged?

   If your order arrives damaged or you are unhappy with the quality, you can exchange it or return it for a full refund of the price of the merchandise (does not include cost of shipping). Learn more about our return and exchange policy here. If you have any questions, please contact Bethany at 866-952-GIVE (866-952-4483) or send us an email.

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9. What are your shipping options?

   We offer a variety of shipping options designed to get you your materials when you need them. However, FedEx is by far the most reliable shipping option we offer. If you have a meeting or deadline we recommend using FedEx since there is no tracking information available when using either U.S. Mail option. FedEx always comes with a tracking number so you can keep tabs on where your package is. To make sure you choose your preferred shipping option, please use this link to view transit times. If you have any questions about which option is best for you, please call Bethany at 866-952-GIVE (866-952-4483).

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