FAQ

  • 1. How can I speak with a live person regarding any shipping or customer service questions I have?

    Please contact Julie Wakeland, our customer service guru, at 866-952-GIVE (866-952-4483) or send her an email. She can be reached between 8am and 6pm Eastern. If you leave a message after 6pm, she will return your call the following business day before 10am Eastern.
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  • 2. What payment methods do you accept?

    We accept Visa, MasterCard, Discover and American Express. If you are with a school or a nonprofit organization, please call Julie Wakeland at 866-952-GIVE (866-952-4483) to discuss alternate payment options.
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  • 3. When will my order ship?

    All orders placed by 4pm Eastern will be processed and filled that day. Orders placed after this time will be shipped the following business day. Any orders placed after 4pm Eastern on Friday will be processed and shipped the following Monday. If you need to have your order expedited, please contact Julie Wakeland at 866-952-GIVE (866-952-4483) or send her an email.

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  • 4. How can I find out the status of my order?

    If you are registered with GiveMore.com and you chose to ship your order via Fed Ex, you can track your order here. If you shipped your order via the US Postal Service, please contact Julie Wakeland at 866-952-GIVE (866-952-4483) or send her an email to check the status of your order.

    To track your order at your convenience, register as a GiveMore.com customer.
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  • 5. How much is international shipping?

    Cost depends on location and shipping method. If you need to speak with someone about international shipping, please contact Julie Wakeland at 866-952-GIVE (866-952-4483) or send her an email.
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  • 6. How much are duties for international shipping?

    We will cover the cost of any duties or tariffs placed on internationally shipped orders.
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  • 7. What if my shipment arrives damaged?

    If your order arrives damaged or you are unhappy with the quality, you can exchange it or return it for a full refund of the price of the merchandise (does not include cost of shipping). Learn more about our return and exchange policy here. If you have any questions, please contact Julie Wakeland at 866-952-GIVE (866-952-4483) or send her an email.
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