FAQ

  • 1. How can I speak with a live person regarding any shipping or customer service questions I have?

    Please contact Jessie Kieffer, our customer service guru, at 866-952-GIVE (866-952-4483) or send her an email. She can be reached between 8am and 6pm Eastern. If you leave a message after 6pm, she will return your call the following business day before 10am Eastern.
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  • 2. What payment methods do you accept?

    We accept Visa, MasterCard, Discover and American Express. If you are with a school or a nonprofit organization, please call Jessie Kieffer at 866-952-GIVE (866-952-4483) to discuss alternate payment options.
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  • 3. When will my order ship?

    Overnight FedEx orders placed Monday - Friday before 4PM ET will be shipped that day.

    All other orders placed Monday - Friday before 2PM ET will be shipped that day (excluding US holidays, the day after Thanksgiving, and 12.24). Orders placed later will be shipped the following business day. Orders placed after 2PM ET on Friday will be shipped the following Monday.

    If you're in a huge bind and missed a cutoff, please call us at 866-952-GIVE to see if there's anything we can do to get it out (866-952-4483).

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  • 4. How can I find out the status of my order?

    If you are registered with GiveMore.com and you chose to ship your order via Fed Ex, you can track your order here. If you shipped your order via the US Postal Service, please contact Jessie Kieffer at 866-952-GIVE (866-952-4483) or send her an email to check the status of your order.

    To track your order at your convenience, register as a GiveMore.com customer.
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  • 5. How much is international shipping?

    Cost depends on location and shipping method. If you need to speak with someone about international shipping, please contact Jessie Kieffer at 866-952-GIVE (866-952-4483) or send her an email.
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  • 6. How much are duties and taxes for international shipping?

    For all international shipments, the recipient will be responsible for the import taxes, customs duties and fees charged by the destination country. These fees are in addition to the shipping & handling charges you pay to Give More Media when you place your order.

    These additional fees are generated by your local customs office after the shipment reaches your country. You will either be called to arrange payment or a bill will be sent to you after you receive the shipment. The method that the fees are collected depends on the declared value of your order.

    Since customs charges vary widely from country to country, Give More Media cannot predict what they will be for each order. For additional questions, please give us a call.
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  • 7. What if my shipment arrives damaged?

    If your order arrives damaged or you are unhappy with the quality, you can exchange it or return it for a full refund of the price of the merchandise (does not include cost of shipping). Learn more about our return and exchange policy here. If you have any questions, please contact Jessie Kieffer at 866-952-GIVE (866-952-4483) or send her an email.
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