Returns & exchanges
Customized products may not be returned or exchanged.
All opened Meeting Opener DVDs are not returnable. To be sure the content is a fit for your group, please view the full length previews of the DVDs from the links on the product description pages.
All other items can be returned unused and in their original condition within
15 calendar days of purchase for an exchange or for a full refund (does not include cost of shipping). Items should be sent in their original packaging and include a completed return form.
Download the PDF version of the returns/exchanges form.
Please return items
via FedEx or UPS only to:
Give More Media
2500 Gaskins Road
Richmond, VA 23238
We ask that you ship via FedEx or UPS, as they are able to track packages.
Please keep a record
of your package's tracking number once it is shipped. This will help us ensure that no returned merchandise is lost in transit.
Please allow 2 weeks from the time you mailed your returned item for us to receive and process your refund. For exchanges, allow 2 business days after we receive the package to fulfill the new order. If you would like to check on the status of your returned or exchanged merchandise, please call Jessie Kieffer at
866-952-GIVE (866-952-4483).